FAQ — stuff you should know

  1. How do I contact you?

    Please feel free to contact us at help@rediswhite.com.

    Or send us a message directly at http://rediswhite.com/contact. We can't take inbound calls at this point but will respond to you via email or phone when you email us.

  2. What is your product pricing?

    Our standard tee shirts vary from $12-24, plus shipping and handling calculated during the checkout process. Check out the shirts in the Shop section for specific prices. The company may offer higher quality tees or other products at different pricing. All product pricing is available on the product pages.

  3. What is your return policy? Do you provide refunds or credit?

    Red is White cannot issue refunds, but if you send us back a new, unwashed tee in its original condition and packaging we will credit your account. Please fill out the form on the back of the packing slip and let us know why you are returning the product. Credits expire after 18 months. Returns can take a couple of weeks after we receive them to process.

  4. Will you pay for return shipping?

    If you received the wrong item or if the item is defective, send it back regular mail and we will credit your account with the postage we see on your envelope. We will not reimburse for expedited shipping and we cannot reimburse for the original S&H charges.

  5. Why don't you have gift certificates?

    We know, we know. We're working on it and expect to have them in the near future.

  6. How do I use a coupon?

    You can enter a coupon code during the first step of the checkout process. See the Discount section and the space to enter the Code. You can only use ONE code per order. The coupon amount will be deducted off the order.

  7. How do I pay for my order?

    We accept all major credit cards. We do not accept debit cards.

  8. Can I make changes to my order?

    Adding to an order: Once you have placed an order, you can't add an item to it. You will have to create another order.

    Questions or other changes: If you have questions about the order you placed, you can check on status at www.rediswhite.com/orders/lookup or email help@rediswhite.com . We will do our best to accommodate your changes if we haven't fully processed your order. Otherwise you will have to make change through our return process.

  9. Can I stop by and pick up my order?

    Nope, not today. We aren't currently set up to receive visitors. In the near future, we hope to be able to accommodate that.

  10. How much does shipping cost?

    At present, we use the U.S. Postal Service for all our shipping. Costs will vary based on the weight of the items and whether you want expedited service. Generally speaking, for shipments in the continental United States, we use the following chart for Shipping and Handling:

    $4.25 for the first shirt
    $1.00 for each of the next 100 shirts
    $0.95 for each shirt thereafter

  11. What about international shipping?

    We are working on automated international shipping, but for today, we have to hand process those orders until we really get going. Please email us at customerservice@rediswhite.com with your order and shipping request and the charges will be emailed to you for your okay before processing. Generally, shipping on international orders is in the $4.00-$10.00 $USD range for the first tee. But each order is priced based on its location. Some international shipments incur a customs fee upon delivery—charged by your country's government, not Red is White. You are responsible to pay those fees.

  12. Can I track my shipment?

    You will be emailed a shipping confirmation notice when we ship your item(s). We are working on package tracking options.

  13. How do you choose which designs to print? How are the winning submissions chosen?

    Our scoring system and comments from you all guides our choices. In the end, we use all of that to help us determine what designs our audience wants to wear.

  14. Is there a way I can increase my chances of winning?

    Besides creating a great design, increase your odds of winning by promoting your submission to your family and friends. Anyone can rate and comment. They just have to register (one vote per design per user).

  15. I submitted words for artist inspiration and/or a tee design but don't see it on the site...why not?

    Sorry, submissions will not show up instantaneously. We welcome all tee designs with open arms, but we reserve the right to screen all designs before posting. We do this to reduce the number of similar-looking designs or inspirational words, or to keep in line with the rediswhite.com voice and our overall vision for the site. Sometimes a design will not be printable on apparel, and would need to be reworked. We love cool phrases, but discourage long verbatim scripture citations. Be succinct and creative when submitting words to inspire artists, and it will be posted. You will see we are trying to do something a little more creative, something with a broader vision, than many spiritually oriented sites today. We have much more detail around the design submission in our submission kit materials. Take a look and you will get a better idea who we are.

  16. What do I get if I submit a tee?

    Artists who submit designs that pass screening get to see their designs posted! If you win, you’ll get a guaranteed advance of $500, consisting of $400 in cash and $100 in store credit at rediswhite.com. After that, once the advance is recuperated by Red is White, you’ll get a royalty of 10% per tee sold. So, as a example, because our standard price is $20/tee, that means that after 250 tees are sold, you’ll get a $2 per tee royalty for every additional tee sold!

  17. What do I get if I submit words for inspiration?

    We'd love for you to submit for the joy of it! It's fun! If your words get on a winning shirt you will get $50 in cash and $50 in credit to spend on rediswhite.com.

  18. How do I win if I submit words to inspire designers?

    To win, it must be incorporated completely and verbatim into a winning shirt design (typically artists will derive inspiration from your words and design around them). The first design submitted with the exact words of your submission, in the previous 18 months, will be determined to be the winner. It is fairly common for words to be resubmitted over time (great minds think alike…). The first words submitted only, as described above, will be the winner.

  19. How do I place an order?

    Find the items that you want to purchase. You can go to http://rediswhite.com/shop.

    On our home page, it's in the SHOP section. Otherwise, click the SHOP tab at the top of any page and let'er rip.

    From the product page choose the style of apparel you want, and the size and quantity and click the "size" button to add it to your cart.

    Feel free to continue to browse or add more items to your cart.

    When your cart has all that you want to purchase (at least for that day), you can begin the checkout process. It's easy. You can always make changes to your order then.

    We will help you verify your order and get shipping and billing information. Then your order will be placed (yay!). You will receive an order confirmation email. When your order has been shipped, you will receive a final email letting you know it has gone out.

  20. Can you hold a shirt for me to buy later?

    Nope, sorry. You can always add it to your cart to come back later. But doing that won't guarantee that it will still be there when you come back. We want to keep limited editions, limited runs of our shirts, so quantities are limited.

  21. Is the site secure?

    Red is White won't give your personal info to a third party. In addition, for your security, we do not store your credit card information at any time. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

  22. How do I submit to the photo gallery?

    Go to http://rediswhite.com/shop, browse for the tee that you're wearing in your picture, on the right side of the page in a section called "stage", click "upload yours" and follow the instructions on that page.

  23. Why do I see sales tax?

    If you live in Illinois, we are required to charge Illinois sales tax of 8.5%. Sorry about that.

  24. How did Rediswhite.com begin?

    Rediswhite.com began when five people from Illinois, California and Wisconsin with hearts for design, web development and business ended up meeting and sharing a vision for a new kind of company—cool tees and a chance for people to share their perspective on life and their faith. Real life. Real faith.