How does RedisWhite support the causes I care about?

The Company has a heart for not for profits, ministries and missions. It supports them in two ways: 1) By providing discounts and fundraising opportunities for church and ministry customers on its site, and by 2) direct financial contribution to a series of causes. Over the past year alone, the company has financially supported bringing computers to children of the third world, building schools in civil-war torn Angola, and fighting human trafficking and other social injustices.

Will my church, ministry, mission get a discount? Can you help us fundraise?

We currently offer standard discounts to churches, ministries, missions, and work with groups to determine quantity discounts on a purchase by purchase basis. In addition, we have lots of ideas around fundraising to help your group (a substantial portion of purchases can be rebated to your organization to help you in your fundraising efforts). Just email us at help@rediswhite.com for details. We want to support you.

I want to send a gift- do you sell gift certificates?

Yes! New for the 2010, we’re offering “One Free Tee + Shipping” gift cards for $20. The recipient can select any regular priced RedisWhite t-shirt design on the site! Check out the store.

What is your return policy? Do you provide refunds or credit?

Red is White cannot issue refunds, but if you send us back a new, unwashed tee in its original condition we will credit your account. Just email help@rediswhite.com and we’ll email you the return label to send your shirt back. Please include the form to let us know why you’re returning and whether you need an exchange or an account credit. Credits expire after 18 months. Returns can take a week or so after we receive them to process.

Will you pay for return shipping?

If you received the wrong item or if the item is defective, send it back regular mail and we’ll reimburse you for shipping. If you ordered the wrong size or item, you pay for return shipping, and we pay to ship it to you again- it all evens out :)

How do I use a coupon (discount code)?

You can enter a coupon code during the first step of the checkout process. See the Discount section and the space to enter the Code. You can only use ONE code per order. The coupon amount will be deducted off the order.

How do I pay for my order?

We accept all major credit cards and debit cards with a Visa or Mastercard logo. You can also use PayPal for international orders.

Can I make changes to my order?

Once you have placed an order, you can’t add an item to it. You will have to create another order.

Questions or other changes: If you have questions about the order you placed, you can check on status at www.rediswhite.com/orders/lookup or email help@rediswhite.com. We will do our best to accommodate your changes if we haven’t fully processed your order. Otherwise you will have to make change through our return process.

Can I stop by and pick up my order?

If you’re in the Southern California area and would prefer to swing through Murrieta and pick up your shirt, meet the RedisWhite crew, and save on shipping, we’d be more than happy to meet you :) Drop us a line at help@rediswhite.com and we’ll give you directions how to find us.

Where do you ship, and how much does it cost?

By popular demand we are now offering international shipping to anywhere in the world. At present, we use USPS for all our shipping. Costs will vary based on the weight of the items. We typically ship within a few days of receiving the order. We keep our shipping rates as close to the actual USPS rates as possible based on product weight. That’s why shipping two XL men’s shirts costs more than two SM women’s shirts.

Can I track my shipment?

You will be emailed a shipping confirmation notice when we ship your item(s). We generally drop packages in the mail USPS First Class to save you money on shipping. If your shirt is taking an unusually long time to arrive let us know.

How are the winning shirts selected?

Our scoring system and comments from you all guides our choices. It’s a combination of things- 1) we like designs to typically be on the site for several weeks so that people get a chance to engage with the designs and vote. 2) We look for high scores and engaging comments. In the end, we use all of that to help us determine what designs our audience wants to wear.

Is there a way I can increase my chances of winning?

Besides creating a great design, increase your odds of winning by promoting your submission to your family and friends. Anyone can rate and comment.

What are the most common reasons designs are not accepted? What can I do?

Many designs that are submitted are declined. Commonly, it is because the designs themselves need more development. Or sometimes, the designs are a bit too literal or take-offs of commercial tee designs for our site. We have two suggestions: 1) Post your design to the critique board at CreativeMYK.com. You probably know the site- It’s great. We love it. We encourage people to put designs up on the critique board for comments there, resubmitting after reviewing comments and reworking. 2) Take a look at our shop and rate sections, to get a better idea of the level of developed designs that are in keeping with the character of RedisWhite.com designs. Our process isn’t perfect, but we try to apply a high consistent bar in line with what we are trying to do. Our shop and rate sections are pretty good examples. Please know, many artists continue to develop and rework designs to enable them to better fit into rediswhite.com and our audience. In fact some recent winners had their winning designs declined in their original form.

What do I get if I submit a tee?

Artists who submit designs that pass screening get to see their designs posted! If you win, you’ll get a guaranteed $100 in store credit to RedisWhite, plus $3.00 royalty per t-shirt sold. The sky’s the limit with how much money your shirt design can earn you. We will begin to mail royalty checks quarterly starting the end of Q1 in 2010 (March 30th). If your design wins, the more family and friends buy your t-shirt, the larger your paycheck will be so spread the word!

Is your payment gateway secure?

RedisWhite uses the third party Shopify for it’s cart, which is a secure site and payment gateway. In addition, we vow to never release any personal information to 3rd party marketers.

Why do I see sales tax?

If you live in California, we are required to charge CA sales tax of 8.75%. Rules are rules :P

What brand tees do you use and how do they fit?

Our tees are lightweight and soft. For Guys tees we usually order Anvil tees unless a specific color is not available, then we’ll go with Pima, which is a slighter smaller fit. For Gals tees, we stick to Bella’s longer fitted tees that fit through the hip. We’ve heard the Bella tees usually run a size smaller than most, so suggest ordering a size up. We consciously choose not to print on American Apparel, as we are uncomfortable with their explicit marketing campaigns.